Effective Communication Between Customers and Their Labs

By Heather A. Wade

A customer may send equipment to a calibration vendor for calibration with the expectation of quickly receiving it calibrated. The only instructions sent with the equipment may be “please calibrate this.” Calibrations are often delayed because of missing or incomplete information. Additionally, customers may not receive equipment calibrated for how they intend to use it. Using the requirements of ISO/IEC 17025 and feedback from calibration vendors, we created a formalized process and a standardized form for requesting calibration services. We’ve found these to be effective tools to streamline outsourced calibration and equipment services.