RACI Charts for Process and Procedure Management

by Russell Keenan

RACI charts are a type of Responsibility Assignment Matrix (RAM), which can be used to clarify and more effectively define, resource, and implement processes and procedures. RACI charts are especially well-suited for metrology applications where accuracy, precision, and meeting meticulous standards is a routine requirement. RACI charts are developed through cross-functional collaboration between management and personnel to define functional areas, roles, and responsibilities; identify process ambiguities and/or inefficiencies; highlight best practices and support continuous improvement; and facilitate frequent, effective, and meaningful communication between teams and departments. RACI charting techniques take a systems approach to operational processes and procedures; recognizing and enabling the inter-relationships between stakeholders that are necessarily involved with successfully executing every process and procedure. >> Read Full Article (PDF)